Communicating with Confidence

Ref: C3847280

The sessions will focus on real life situations where communication skills are important such as appointments, job interviews and community and social events. There will also be sessions on communicating effectively on the phone and by email, to deal with practical challenges from phoning your bank to emailing your child's teacher, to finding someone to fix a problem in your house.

Course aim

This course is to assist with all types of communication, to help you integrate into the community, look for jobs and become more involved in whatever activities you choose.

Do I need any particular skills or experience?

  • This course is for improvers

By the end of the course I should be able to:

  • Have a phone conversation confidently to explain a problem you need resolving.
  • Conduct a practice job interview.
  • Explain a medical problem for yourself or your child in order to ask for help.
  • Make conversation at a social event where you don't know people.
  • Write an email to explain a problem you need help with.

How will I be taught?

What kind of feedback can I expect?

What else do I need to know?

Bring paper and a pen.

Pre-course work, reading and information sources

What can I do next?

View full course information sheet

Communicating with Confidence

Is this course right for me? Request more information

If you don't have a pin, please call 0300 303 3464 to enquire about enrolling on this course.


As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you enrol. Please check the details below to ensure you meet the basic eligibility critiera:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2021
  • You declare that the address you provide is correct and that you will provide evidence of this and your eligibility to live and work in the UK
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact

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