Developing customer Service Skills

Ref: C2527666

The aim of this course is to build on confidence, gain knowledge, and learn the skills of what is needed when applying for a position as a customer service representative in a call centre. At the end of this course learners will be given the opportunity to attend a real interview, which, if successful, wild led to a job. Learners will be able to produce an accurate and up to date CV, learn how to present themselves when attending an interview and gain knowledge of interview techniques, which will be helpful when applying for a job.

Course aim

Prepare learners for an interview in a call centre, including writing CV, interviewing techniques, digital skills and customer service.

Do I need any particular skills or experience?

  • This course is for beginners and improvers

By the end of the course I should be able to:

  • Research with confidence a layout which can be used for a CV
  • Confidently produce an accurate and up to date CV for an employer
  • Confidently research and list 5 questions that could be asked in an interview
  • Demonstrate the importance of appearance and punctuality at an interview
  • Describe why it is important to use appropriate behaviour during an interview

How will I be taught?

What kind of feedback can I expect?

What else do I need to know?

Would should bring a pen and note pad with you as you may wish to take notes during the course.

Pre-course work, reading and information sources

What can I do next?

View full course information sheet

Developing customer Service Skills

Is this course right for me? Request more information

This course is only available as part of this programme.

Enrolment Conditions

This course is funded by the North of Tyne Combined Authority but is also open to residents of other areas.

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you enrol. Please check the details below to ensure you meet the basic eligibility critiera:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2021
  • You declare that the address you provide is correct and that you will provide evidence of this and your eligibility to live and work in the UK
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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