Having Difficult Conversations

Ref: C2423154

This course will consider how to communicate effectively, and particularly how to tackle having 'difficult conversations'. We will look at some of processes which take place when we are communicating, and how to use these effectively to make sure you get your point across. There will be an opportunity to consider a framework for having a 'difficult conversation' and how you might address any interruptions or objections sensitively.

Course aim

This course will cover some of the benefits and barriers to having 'difficult conversations' and explore some frameworks which will help structure these.

Do I need any particular skills or experience?

  • This course is for beginners and improvers
  • This course is informal and participatory. There will be opportunities for discussion and problem solving around the topic. However, there is no pressure to contribute to the discussion if anyone feels uncomfortable.

By the end of the course I should be able to:

  • To be able to have a basic understanding of the principles of effective communication
  • To consider basic frameworks for structuring your conversation
  • To be able to describe some strategies to use if your conversation goes off track

How will I be taught?

What kind of feedback can I expect?

What else do I need to know?

No special requirements

Pre-course work, reading and information sources

What can I do next?

View full course information sheet

Having Difficult Conversations


This course is funded by the Greater London Combined Authority but is also open to residents of other areas.

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you enrol. Please check the details below to ensure you meet the basic eligibility critiera:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2021
  • You declare that the address you provide is correct and that you will provide evidence of this and your eligibility to live and work in the UK
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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