SWAP Introduction to Hospitality

Ref: C2228697

Have you ever wanted to work in hospitality? This course will help you identify the skills, abilities and knowledge that you need to help you secure employment in this exciting sector.

Course aim

To give learners an overview of the hospitality sector and the different job roles available.

Do I need any particular skills or experience?

  • This course is for beginners and improvers

By the end of the course I should be able to:

  • recall what the hospitality industry is, its different sectors and the variety of job roles available.
  • identify key skills, abilities and knowledge from life, work and education that will help me to gain employment in the hospitality sector
  • identify the diferent elements of customer service and understand what great customer service means
  • identify career progression opportunities with the hospitality sector
  • identify and match existing transferable skills to different job roles in hospitality and learn what to say at interview

How will I be taught?

What kind of feedback can I expect?

What else do I need to know?

No skills or experience needed. This course will be delivered online.

Pre-course work, reading and information sources

What can I do next?

View full course information sheet

SWAP Introduction to Hospitality

Is this course right for me? Request more information

This course has been cancelled.


As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you enrol. Please check the details below to ensure you meet the basic eligibility critiera:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2021
  • You declare that the address you provide is correct and that you will provide evidence of this and your eligibility to live and work in the UK
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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