Difficult Conversations

Ref: C2421800

The course will help participants to understand why some conversations and situations are difficult. They will examine different styles of behaviour including assertiveness. Students will discuss the benefits of using assertive behaviour using difficult conversations including asking for what they want and saying no without guilt. The course will also outline positive thinking as a strategy to manage difficult conversations and situations and students will identify negative thinking styles and practice replacing with positive language to get the best out of their communications.

Additional information about this course

This course is aimed at Tower Hamlets residents but may be enrolled to by any London postcode resident. Free if you receive income-related benefits or earn less than the London Living wage.

Course aim

This course will enable participants to examine why some conversations are difficult and employ strategies to manage them.

Do I need any particular skills or experience?

  • You will need your own personal email address so that you’re able to login to the WEA’s digital learning platform: WEA Canvas. You will need to be able to understand how to follow URL links to pages on the internet. If you want to understand more about Canvas please visit: http://bit.ly/WEAonline
  • You will need to be able to follow links to join our WEA live video learning platform: WEA Zoom. If you’d like to understand more about our video learning platform, Zoom please visit: http://bit.ly/WEAonline and http://bit.ly/ZoomSpec

By the end of the course I should be able to:

  • Recognise why some conversations and situations are difficult.
  • Use assertive behaviour to manage at least one difficult conversation.
  • Identify at least 3 negative thinking styles.
  • Use at least 3 positive words to replace a negative statement.

How will I be taught?

  • The WEA’s digital learning platform, Canvas will be used to provide resources or to support lessons, enable assessment, provide learner feedback and for other activities for individuals away from the course. If you want to understand more about our digital learning platform please visit: http://bit.ly/WEAonline

What kind of feedback can I expect?

  • You will be encouraged to share your work with the group and discuss your learning

What else do I need to know?

  • What you need: You will need an internet connection, speakers, a microphone and a webcam so that you can use our video learning platform, Zoom. If you’d like to understand more Zoom please visit: http://bit.ly/ZoomSpec

Pre-course work, reading and information sources

  • No pre reading or pre course work is required

What can I do next?

  • Progress to another WEA course

Download full course information sheet

Difficult Conversations

Enrolment Conditions

This course is funded by the Greater London Combined Authority but is also open to residents of other areas.

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you enrol. Please check the details below to ensure you meet the basic eligibility critiera:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2020
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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