Dealing with Difficult Situations and Conversations

Ref: C3745384

Due to face to face teaching being suspended unfortunately this course is not currently available for enrolment.

We are launching a range of online courses shortly that may be of interest to you so sign up here to hear more.

Fill in your details below and we'll be in touch when courses are available again

 
 

A one off workshop for volunteers to enable them to become more proficient at managing conflict,handling difficult conversations and setting sensible boundaries with clients.

Additional information about this course

Working with East Surrey College delivering adult learning in the community

Course aim

purpose is to look at how to facilitate non violent communication and set effective boundaries

Do I need any particular skills or experience?

  • No skills or experience needed
  • This course is for beginners

By the end of the course I should be able to:

  • Develop skills to manage difficult conversations
  • Set appropriate boundaries
  • demonstrate new techniques to resolve conflict

How will I be taught?

  • Most of your learning will take place in your class, but one or two sessions will be online using WEA’s digital learning platform, Canvas, working by yourself or engaging with other students. If you want to understand more about our digital learning platform please visit: http://bit.ly/WEAonline

What kind of feedback can I expect?

  • You will be able to keep a record of your progress and achievement using photos, audio, text or documents uploaded into the WEA’s digital learning platform, WEA Canvas.

What else do I need to know?

  • Nothing else is needed

Pre-course work, reading and information sources

  • No pre reading or pre course work is required
  • No pre reading is required but research on the subject on the internet or in the library may be helpful

What can I do next?

  • Progress to another WEA course

Download full course information sheet

Dealing with Difficult Situations and Conversations

Is this course right for me? Request more information

Due to face to face teaching being suspended unfortunately this course is not currently available for enrolment.

We are launching a range of online courses shortly that may be of interest to you so sign up here to hear more.

Conditions

This course is funded by East Surrey College

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you book. Please could we ask that you check the list below to ensure you meet our basic criteria:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2019
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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