Language Skills for the Workplace

Ref: C3745019

This course will enable you to cope with everyday situations in the workplace by giving you the skills to communicate about problems, make inquiries, complaints and apologies face to face, over the phone and in writing.

Course aim

This course aims at increasing your confidence in communicating in verbal and written form both informally with colleagues and formally with supervisors and customers.

Do I need any particular skills or experience?

  • You will need your own personal email address so that you’re able to login to the WEA’s digital learning platform: WEA Canvas. You will need to be able to understand how to follow URL links to pages on the internet. If you want to understand more about Canvas please visit: http://bit.ly/WEAonline
  • This course is for improvers
  • You will need to talk to a member of staff and do a short activity to make sure the course is right for you. For more information and to book an appointment please call 0300 303 3464

By the end of the course I should be able to:

  • Give a verbal apology using appropriate phrases and register
  • Complete an incident report form
  • Follow written instructions for a simple task
  • Write instructions for a simple task

How will I be taught?

  • The WEA’s digital learning platform, Canvas will be used to provide resources or to support lessons, enable assessment, provide learner feedback and for other activities for individuals away from the course. If you want to understand more about our digital learning platform please visit: http://bit.ly/WEAonline
  • The WEA tutor will use a range of different teaching and learning methods and encourage you and the group to be actively involved in your learning
  • You may be asked to undertake additional work in your own time to support your learning

What kind of feedback can I expect?

  • A range of informal activities will be used by the tutor to see what you are learning which may include quizzes, question and answer, small projects and discussion
  • You will have opportunities to discuss your progress with your tutor
  • You will be encouraged to share your work with the group and discuss your learning
  • You will be encouraged to consider other students work and give your opinions and suggestions
  • There will be a number of tasks appropriate to your course such as written work, creating art or craft, video, photography or small projects. Some of these may be marked to help you progress

What else do I need to know?

  • You will also need access to the internet outside of your sessions. You could do this using a smart phone, tablet, laptop or a desktop computer (at home or through a library etc.).
  • It would be helpful if you had access to the internet (Mobile phone, tablet or computer at home or through a library etc.)
  • You will need to provide notepaper and pens.

Pre-course work, reading and information sources

  • No pre reading or pre course work is required

What can I do next?

  • Progress to another WEA course
  • Join another course to prepare for a qualification

Download full course information sheet

Language Skills for the Workplace

Enrolment Conditions

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you book. Please could we ask that you check the list below to ensure you meet our basic criteria:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2019
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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