Communicating Online

Ref: C3531365

Are you stuck in lockdown having problems with communicating online? Do you need to phone the supermarket about your late food delivery? Or do you need to send an email to complain about a missing refund? This course will look at language for these kinds of situations and help you practise. We will cover phoning, emailing, and vocabulary for online shopping.

Course aim

By the end of the course you will be better able to understand and produce texts used to deal with customer service by emailing or phoning to handle a problem you may have.

Do I need any particular skills or experience?

  • No skills or experience needed
  • This course is for improvers

By the end of the course I should be able to:

  • Understand and write an email to customer service.
  • Learn to phone customer services about a problem.
  • Learn and use vocabulary for shopping online.

How will I be taught?

  • The WEA’s digital learning platform, Canvas will be used to provide resources or to support lessons, enable assessment, provide learner feedback and for other activities for individuals away from the course. If you want to understand more about our digital learning platform please visit: http://bit.ly/WEAonline
  • The WEA tutor will use a range of different teaching and learning methods and encourage you and the group to be actively involved in your learning
  • Zoom Live session.

What kind of feedback can I expect?

  • You will have opportunities to discuss your progress with your tutor
  • Speaking feedback in class. Writing feedback from the tutor.

What else do I need to know?

  • What you need: You will need an internet connection, speakers, a microphone and a webcam so that you can use our video learning platform, Zoom. If you’d like to understand more Zoom please visit: http://bit.ly/ZoomSpec
  • If you have an email that you can't understand, you can bring it to class and the tutor will help you with it.

Pre-course work, reading and information sources

  • No pre reading is required but research on the subject on the internet or in the library may be helpful
  • If you have an email that you can't understand, you can bring it to class and the tutor will help you with it.

What can I do next?

  • Progress to another WEA course

Download full course information sheet

Communicating Online

Enrolment Conditions

This course is funded by the West of England Combined Authority but is also open to residents of other areas.

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you book. Please could we ask that you check the list below to ensure you meet our basic criteria:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2019
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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