Assertiveness and Managing Difficult Conversations and Situations

Ref: C3531117

Due to face to face teaching being suspended unfortunately this course is not currently available for enrolment.

We are launching a range of online courses shortly that may be of interest to you so sign up here to hear more.

Fill in your details below and we'll be in touch when courses are available again

 
 

Do you need more confidence when faced with a difficult situation or conversation? If so, this free short course is for you. Learn the skills and techniques required to manage difficult situations effectively and how to get good results from difficult conversations.

Additional information about this course

This course is being run in partnership with Wessex Community Action. To enrol, please visit their course page at: https://www.wessexcommunityaction.org.uk/courses/

Course aim

This course will enable participants to identify different types of behaviour and allow the opportunity to practice assertiveness in difficult situations and conversations.

Do I need any particular skills or experience?

  • You will need your own personal email address so that you’re able to login to the WEA’s digital learning platform: WEA Canvas. You will need to be able to understand how to follow URL links to pages on the internet. If you want to understand more about Canvas please visit: http://bit.ly/WEAonline
  • No skills or experience needed
  • This course is suitable for beginners and improvers

By the end of the course I should be able to:

  • Identify strategies for managing difficult situations and conversations.
  • Recognise the characteristics of passive, aggressive and passive aggressive behaviour.
  • Identify a range of causes of difficult situations.

How will I be taught?

  • The WEA’s digital learning platform, Canvas will be used to provide resources or to support lessons, enable assessment, provide learner feedback and for other activities for individuals away from the course. If you want to understand more about our digital learning platform please visit: http://bit.ly/WEAonline
  • The WEA tutor will use a range of different teaching and learning methods and encourage you and the group to be actively involved in your learning
  • There will be the opportunity to access a range of further material on our digital learning platform after the course.

What kind of feedback can I expect?

  • You will have opportunities to discuss your progress with your tutor

What else do I need to know?

  • Nothing else is needed
  • All materials will be provided

Pre-course work, reading and information sources

  • No pre reading or pre course work is required

What can I do next?

  • Progress to another WEA course
  • Progress to a course with another provider

Download full course information sheet

Assertiveness and Managing Difficult Conversations and Situations

Is this course right for me? Request more information

Due to face to face teaching being suspended unfortunately this course is not currently available for enrolment.

We are launching a range of online courses shortly that may be of interest to you so sign up here to hear more.

Conditions

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you book. Please could we ask that you check the list below to ensure you meet our basic criteria:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2019
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

Visa Credit payments supported by RBS WorldPay Visa Debit payments supported by RBS WorldPay Visa Electron payments supported by RBS WorldPay Mastercard payments supported by RBS WorldPay Maestro payments supported by RBS WorldPay JCB payments supported by RBS WorldPay Solo payments supported by RBS WorldPay
RBS WorldPay Payments Processing