Dealing With Difficult Conversations and Situations

Ref: C3743843

Through a series of discussions, tutor-led presentation, case studies and practical assertiveness exercises students will feel better equipped to deal with difficult conversations and situations.

Additional information about this course

WORKING IN PARTNERSHIP WITH EAST SURREY COLLEGE TO DELIVER ADULT EDUCATION IN THE COMMUNITY

Course aim

This course will help students to identify the reasons why they find some situations and conversations difficult and give some tips on how to better deal with these.

Do I need any particular skills or experience?

  • No skills or experience needed
  • This course is for beginners
  • This course is suitable for beginners and improvers

By the end of the course I should be able to:

  • Identify 2 reasons why conversations or situations may be difficult
  • Describe assertive, aggressive and passive behaviour
  • Describe 2 strategies for dealing with difficult conversations and situations

How will I be taught?

  • The WEA tutor will use a range of different teaching and learning methods and encourage you and the group to be actively involved in your learning

What kind of feedback can I expect?

  • A range of informal activities will be used by the tutor to see what you are learning which may include quizzes, question and answer, small projects and discussion
  • You will be encouraged to share your work with the group and discuss your learning

What else do I need to know?

  • Nothing else is needed
  • All materials will be provided
  • It would be helpful if you had access to the internet (Mobile phone, tablet or computer at home or through a library etc.)

Pre-course work, reading and information sources

  • No pre reading or pre course work is required

What can I do next?

  • Progress to another WEA course
  • Progress to a course with another provider
  • Become involved with the WEA in a range of voluntary work and other activities including campaigning as a WEA member
  • Access the WEA What Next? booklet here http://www.wea.org.uk/learn-wea/what-can-i-do-next

Download full course information sheet

Dealing With Difficult Conversations and Situations

Is this course right for me? Request more information

You can only enrol in person on the course.

Please call 0300 303 3464 to enquire about enrolling on this course.

Conditions

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you book. Please could we ask that you check the list below to ensure you meet our basic criteria:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2018
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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