Introduction to Customer Service for Volunteers

Ref: C3530465

This short taster session will give volunteers a chance to define who the customers are, what customer service is and how as a volunteer they can provide the best possible support to their customers.

Course aim

To provide a brief introduction to customer service for volunteers

Do I need any particular skills or experience?

  • Volunteers who are volunteering at the Tamar bridge project

By the end of the course I should be able to:

  • Define who are considered customers from a volunteer perspective
  • Understand what customer service is
  • Have learnt three techniques to help provide good customer service

How will I be taught?

  • The WEA tutor will use a range of different teaching and learning methods and encourage you and the group to be actively involved in your learning

What kind of feedback can I expect?

  • A range of informal activities will be used by the tutor to see what you are learning which may include quizzes, question and answer, small projects and discussion

What else do I need to know?

  • Nothing else is needed

Pre-course work, reading and information sources

  • No pre reading or pre course work is required

What can I do next?

  • Progress to another WEA course
  • Progress to a course with another provider

Download full course information sheet

Introduction to Customer Service for Volunteers

Is this course right for me? Request more information

This course has been cancelled.

Conditions

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you book. Please could we ask that you check the list below to ensure you meet our basic criteria:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2018
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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