Getting to Grips with Universal Credit

Ref: C2226148

This course is designed to give students the confidence to use the new Universal Credit online benefit system. We will cover the skills required to get you signed up and accessing the features of the service. Delivered in a relaxed and friendly atmosphere, this short course is a great starting point to help navigate around the UC platform.

Additional information about this course

All students will be referred onto the course by JCP and all will be in receipt of a means tested benefit.

Course aim

To give students the skills and confidence to use the new Universal Credit online benefit system. search for a job online, make online applications and upload documents

Do I need any particular skills or experience?

  • Students need to be referred onto this course by Broadland Housing. Previous IT skills are required

By the end of the course I should be able to:

  • Explain how to to access your Universal Credit Journal (UCJ)
  • Describe how to add entries to your Universal Credit Journal for your job coach to see
  • Discover how to check payments
  • Identify how to search for jobs on line and add the relevant information to the UCJ
  • Modify personal information as required on CV's or on job web sites such as Total jobs

How will I be taught?

  • The WEA tutor will use a range of different teaching and learning methods and encourage you and the group to be actively involved in your learning

What kind of feedback can I expect?

  • A range of informal activities will be used by the tutor to see what you are learning which may include quizzes, question and answer, small projects and discussion
  • You will have opportunities to discuss your progress with your tutor
  • This course in not accredited. Your increased confidence will demonstrate progress and your ability to complete tasks and navigate around the computer will show competence.

What else do I need to know?

  • Laptops will be providedbut it is best to use your own device. Please bring a pen and paper.

Pre-course work, reading and information sources

  • No pre reading is required but research on the subject on the internet or in the library may be helpful

What can I do next?

  • You should feel more confident to undertake further study with the WEA or be able to search for job opportunites both online and in the local community.

Download full course information sheet

Getting to Grips with Universal Credit


As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you book. Please could we ask that you check the list below to ensure you meet our basic criteria:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2018
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact

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