EE LCA Introduction to Advice Work

Ref: C3840580

This course is for volunteers who are new to Liverpool Community Advice and will introduce the main aspects of the work of the service including advising, assessing and provision of financial capability support and guidance. The course will also cover the aims, principles and polices that underpin all of LCA's work

Course aim

To provide an introduction to the main skills needed to advise clients across a range of subject areas

Do I need any particular skills or experience?

  • No skills or experience needed

By the end of the course I should be able to:

  • Discuss how different attitudes can affect the advice giving process
  • Use LCA information resources to advise clients appropriately and accurately
  • identify the most common types of benefits available for clients to claim
  • List examples of the types of campaigning work that LCA undertakes

How will I be taught?

  • The WEA tutor will use a range of different teaching and learning methods and encourage you and the group to be actively involved in your learning

What kind of feedback can I expect?

  • A range of informal activities will be used by the tutor to see what you are learning which may include quizzes, question and answer, small projects and discussion
  • You will have opportunities to discuss your progress with your tutor

What else do I need to know?

  • Students should bring pens, a writing pad and a small file in which to keep their course papers

Pre-course work, reading and information sources

  • No pre reading is required but research on the subject on the internet or in the library may be helpful

What can I do next?

  • Further progression within LCA, perhaps to a specialist areas of advice provision

Download full course outline

EE LCA Introduction to Advice Work Course Outline

Conditions

You can if you meet all of the following requirements:

  • are paying the standard fee or are on any of the qualifying benefits
  • are paying with a credit/debit card or are not paying a fee because of a qualifying benefit
  • have a valid email address
  • have been resident in the UK, EU or EEA for the last 3 years
  • are aged 19 years or older on 1st September 2017
  • have read and accept the standard terms and conditions
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