Dealing With Difficult Conversations and Situations

Ref: C3742441

This workshop will teach you how to deal assertively with difficult situations and how to recognise passive, aggressive and assertive behaviour.

Additional information about this course

Working in partnership with East Surrey College

Course aim

The course is deisgned to equip library volunteers with the skills necessary to deal assertively with difficult situations and to develop strategies to deal with agressive and passive agressive behaviour

Do I need any particular skills or experience?

  • No skills or experience needed

By the end of the course I should be able to:

  • Be able to recognise aggressive and passive aggressive behaviour
  • Be able to describe assertive responses
  • Be able to practice appropriate responses to given situations

How will I be taught?

  • The WEA tutor will use a range of different teaching and learning methods and encourage you and the group to be actively involved in your learning

What kind of feedback can I expect?

  • A range of informal activities will be used by the tutor to see what you are learning which may include quizzes, question and answer, small projects and discussion

What else do I need to know?

  • Nothing else is needed

Pre-course work, reading and information sources

  • No pre reading or pre course work is required

What can I do next?

  • Progress to another WEA course

Download full course outline

Dealing With Difficult Conversations and Situations Course Outline

Conditions

You can if you meet all of the following requirements:

  • are paying the standard fee or are on any of the qualifying benefits
  • are paying with a credit/debit card or are not paying a fee because of a qualifying benefit
  • have a valid email address
  • have been resident in the UK, EU or EEA for the last 3 years
  • are aged 19 years or older on 1st September 2017
  • have read and accept the standard terms and conditions
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