Customer Service Skills

Ref: C3742440

This workshop will guide you through the “dos and don’ts” of good customer care and explain how you can give “that little bit extra”. It will teach you how to deal professionally with complaints and how to cope under pressure and maintain a professional image at all times.

Additional information about this course

Working in partnership with East Surrey College

Course aim

The course is designed to equip library volunteers to display excellent customer service skills to library users

Do I need any particular skills or experience?

  • No skills or experience needed

By the end of the course I should be able to:

  • To be able to describe two features of excellent customer service
  • To be able to describe strategies to deal with more demanding customers
  • To understand the benefits of excellent customer service

How will I be taught?

  • The WEA tutor will use a range of different teaching and learning methods and encourage you and the group to be actively involved in your learning

What kind of feedback can I expect?

  • A range of informal activities will be used by the tutor to see what you are learning which may include quizzes, question and answer, small projects and discussion

What else do I need to know?

  • Nothing else is needed

Pre-course work, reading and information sources

  • No pre reading or pre course work is required

What can I do next?

  • Progress to another WEA course

Download full course outline

Customer Service Skills Course Outline

Conditions

You can if you meet all of the following requirements:

  • are paying the standard fee or are on any of the qualifying benefits
  • are paying with a credit/debit card or are not paying a fee because of a qualifying benefit
  • have a valid email address
  • have been resident in the UK, EU or EEA for the last 3 years
  • are aged 19 years or older on 1st September 2017
  • have read and accept the standard terms and conditions
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