Office administration and reception skills

Ref: C3741962

This introductory course covers general administrative support and interpersonal communication. Students learn to work as part of a team and adapt to a changing office environment. Some administrative assistant tasks are introduced, including completing correspondence, answering phones and receiving visitors.

Course aim

This introductory course will help you develop some administration & receptionist skills, ICT skills and increase your confidence in getting a job in an office.

Do I need any particular skills or experience?

  • This course is for beginners
  • Students need a Level 1 qualification in English to join this course

By the end of the course I should be able to:

  • 1.Identify hazards and security risks in a workplace
  • 2.Use correct language, grammar and tone to respond to correspondence
  • 3.Type in data into a cell of a spreadsheet in a variety of formats
  • 4.Write a personal statement and a letter of application
  • 5.Describe professional behaviour in an office environment

How will I be taught?

  • The WEA tutor will use a range of different teaching and learning methods and encourage you and the group to be actively involved in your learning

What kind of feedback can I expect?

  • A range of informal activities will be used by the tutor to see what you are learning which may include quizzes, question and answer, small projects and discussion

What else do I need to know?

  • It would be helpful if you had access to the internet (Mobile phone, tablet or computer at home or through a library etc.)

Pre-course work, reading and information sources

  • No pre reading or pre course work is required

What can I do next?

  • Progress to a course with another provider

Download full course outline

Office administration and reception skills Course Outline

Enrolment Conditions

You can enrol online if you meet all of the following requirements:

  • are paying the standard fee or are on any of the qualifying benefits
  • are paying with a credit/debit card or are not paying a fee because of a qualifying benefit
  • have a valid email address
  • have been resident in the UK, EU or EEA for the last 3 years
  • are aged 19 years or older on 1st September 2017
  • have read and accept the standard terms and conditions
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