Step into Customer Service Entry 2

Ref: C3128861

This course is designed to be a detailed and intensive overview of The Customer Service Sector. Learners will not only get the opportunity to develop their confidence in this area but to also explore and apply the different skills and jobs that relate to Customer service areas.

Course aim

Learn of the varied roles & responsibilities within the industry Skills needed to work in customer service Define Customer Service Develop confidence in communicating with others The importance of time keeping

Do I need any particular skills or experience?

  • This course is for beginners and improvers
  • An interest in gaining new academic/ employability skills. Regular attendance and commitment to completing the schedule course and applying for work

By the end of the course I should be able to:

  • Give a basic Description of the term Customer service.
  • Name 3 Job Roles within Customer Service.
  • Give 3 Examples of Positive Behaviour/ attitude within a Customer service situation.
  • Understand Basic Time keeping/ schedule etiquette.
  • List 3 Personal skills that relate to a Customer service role.

How will I be taught?

What kind of feedback can I expect?

What else do I need to know?

Smart phone is desired (WIFI can be provided) Writing material

Pre-course work, reading and information sources

What can I do next?

View full course information sheet

Step into Customer Service Entry 2


This course is funded by the West Midlands Combined Authority and only applicable postcode areas are permitted to enrol.

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you enrol. Please check the details below to ensure you meet the basic eligibility critiera:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2021
  • You declare that the address you provide is correct and that you will provide evidence of this and your eligibility to live and work in the UK
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact

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