JCP employability short course - customer service

Ref: C2423108

This course will briefly introduce you to the skills and knowledge required to successfully work in customer services. You will learn about communication skills needed to communicate effectively with customers and learn the basics of how to resolve queries.

Course aim

This short course aims to provide you with an introduction to the skills and knowledge required to successfully work in customer services.

Do I need any particular skills or experience?

  • This course is for beginners and improvers

By the end of the course I should be able to:

  • Identify 2 different types of customer and their needs and be able to refer problems.
  • Identify 3 different methods of communication when interacting with customers.

How will I be taught?

What kind of feedback can I expect?

What else do I need to know?

This is an online course.

Pre-course work, reading and information sources

What can I do next?

View full course information sheet

JCP employability short course - customer service

Is this course right for me? Request more information

This course has been cancelled.

Conditions

This course is funded by the Greater London Combined Authority but is also open to residents of other areas.

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you enrol. Please check the details below to ensure you meet the basic eligibility critiera:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2021
  • You declare that the address you provide is correct and that you will provide evidence of this and your eligibility to live and work in the UK
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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