Customer Service Skills - Non Accredited

Ref: C2423073

The course will be focused on customer service skills. It will cover: aspects of working in a customer service environment, how to communicate with customers and colleagues, principles of personal performance and working in a business environment and working with others in a business environment.

Additional information about this course

Course is free to all learners as this is an Employability course . There is no fee for learners to enrol on this course .

Course aim

The course is aimed at anyone who would like to broaden their knowledge on customer service skills.

Do I need any particular skills or experience?

  • This course is for beginners and improvers

By the end of the course I should be able to:

  • Identify what is meant by customer service and state how to identify customers’ needs and expectations.
  • Describe 5 methods of communicating with customers and when it is appropriate to use them.
  • List 2 types of information needed to communicate effectively with customers and colleagues.
  • State the purpose and benefits of personal development at work.
  • Describe 2 principles of working in a business environment and state 5 ways of effectively working with others.

How will I be taught?

What kind of feedback can I expect?

What else do I need to know?

internet access

Pre-course work, reading and information sources

What can I do next?

View full course information sheet

Customer Service Skills - Non Accredited

Enrolment Conditions

This course is funded by the Greater London Combined Authority but is also open to residents of other areas.

As a registered charity, and to meet our funders’ requirements, we need to check a few things with you before you enrol. Please check the details below to ensure you meet the basic eligibility critiera:

  • You are paying the standard fee (with a credit or debit card) or you are on any of the qualifying benefits
  • You have a valid email address so that you can receive confirmation of your booking
  • You have been resident in the UK, EU or EEA for the last 3 years
  • You are aged 19 years or older on 1st September 2021
  • You declare that the address you provide is correct and that you will provide evidence of this and your eligibility to live and work in the UK
  • You have read and accept our standard terms and conditions

Not sure or have further questions? Contact courseenquiries@wea.org.uk

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