Have you ever wanted to work in the retail? For a local independent business or a well-known high street brand? This course will help you to identify the skills, abilities and knowledge needed to secure employment in this exciting sector.
Course aim
An Introduction to working in the retail sector, for those who are new to retail or returning to working in the sector after a period of absence.
Do I need any particular skills or experience?
- This course is for beginners and improvers
By the end of the course I should be able to:
- Identify key skills, abilities and knowledge form life, work and education that will help you to gain employment in the retail sector.
- Identify the different elements of customer service and understand what great customer service means.
- Understand the sales process from product knowledge to counter sales and cash handling.
- Understand how to manage stock: process goods, date and temperature, stock rotation and pricing.
- Retail in a COVID world: Understand the latest government guidance. How to stay safe and keep your customers safe.
What else do I need to know?
You will need an internet connection, speakers, a microphone (or headset) and a webcam so that you can use our video learning platform, Zoom. You will need a personal email address to join the WEA’s digital learning platform, Canvas
View full course information sheet
